Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations of services provided by EcoSol Australia ('we,' 'our,' or 'us'). By engaging our services or making payments to us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

We are committed to fair dealing and high-quality service. If you are dissatisfied with our services, please contact us to discuss your concerns before requesting a refund.

2. Types of Services

This Refund Policy applies to the following types of services:

• Consultation Services: Initial consultations, investment advisory services, project assessments, and other advisory services.
• Investment Services: Management of investments in green energy projects, including administrative fees and management charges.
• Subscription Services: Access to premium content, reports, or tools on our website that require payment.
• Event Registration: Registration fees for conferences, workshops, webinars, or other events organized by EcoSol Australia.

Different refund conditions may apply to each type of service, as detailed in the subsequent sections.

3. Consultation Services Refund Policy

3.1 Cancellation Before Service Delivery

If you cancel a scheduled consultation:

• More than 5 business days before the scheduled consultation: Full refund
• 3-5 business days before the scheduled consultation: 75% refund
• 1-2 business days before the scheduled consultation: 50% refund
• Less than 24 hours before the scheduled consultation: No refund

3.2 Rescheduling

You may reschedule a consultation without penalty if done at least 2 business days before the scheduled time. Rescheduling requests made less than 2 business days before the scheduled consultation may incur a rescheduling fee of 25% of the service cost.

3.3 Dissatisfaction with Services

If you are not satisfied with the consultation service you received, please contact us within 7 days of the service delivery. We will work to address your concerns and may offer, at our discretion:

• A follow-up consultation at no additional cost
• A partial refund of the service fee
• A full refund in cases where we agree that the service delivered did not meet reasonable professional standards

4. Investment Services Refund Policy

4.1 Administrative and Management Fees

Due to the nature of investment services, administrative fees, management fees, and other charges related to the management of investments are generally non-refundable once the services have commenced.

4.2 Cooling-Off Period

For certain investment products, a statutory cooling-off period may apply, during which you can withdraw from the investment and receive a refund, subject to certain adjustments. The specific terms of any cooling-off period will be disclosed in the relevant product disclosure statement or investment agreement.

4.3 Early Withdrawal from Investments

Early withdrawal from an investment before the agreed investment term may be subject to:

• Early withdrawal fees as specified in the investment agreement
• Reduced returns or potential loss of principal depending on market conditions
• Administrative processing fees

Please refer to your specific investment agreement for detailed terms regarding early withdrawals.

5. Subscription Services Refund Policy

5.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel your subscription at any time
• No refunds are provided for the current billing month
• Your access will continue until the end of the current billing period

5.2 Annual Subscriptions

For annual subscription services:

• Cancellations within 14 days of purchase: Full refund
• Cancellations after 14 days but within the first 30 days: 75% refund
• Cancellations after 30 days: No refund, but access will continue until the end of the subscription period

5.3 Subscription Downgrades

If you downgrade your subscription to a lower-priced tier:

• The change will take effect at the start of the next billing cycle
• No partial refunds will be issued for the current billing period

6. Event Registration Refund Policy

6.1 Cancellation by Attendee

If you cancel your registration for an event:

• More than 30 days before the event: Full refund minus a 10% administrative fee
• 15-30 days before the event: 50% refund
• Less than 15 days before the event: No refund

6.2 Substitutions

You may substitute another person to attend in your place at no additional cost by notifying us at least 48 hours before the event.

6.3 Event Cancellation or Rescheduling by EcoSol Australia

If we cancel or reschedule an event:

• You will be offered a full refund of the registration fee, or
• You may transfer your registration to the rescheduled date or to another event of similar value

Please note that we are not responsible for any other costs incurred by you due to event cancellation or rescheduling, such as travel or accommodation expenses.

7. Force Majeure

We will not be liable for delays or failures in performance or for any cancellation of services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riot, civil unrest, government action, labor disputes, or Internet or telecommunications failures.

In such circumstances, we will make reasonable efforts to provide alternative arrangements or reschedule services, but refunds will be at our discretion based on the specific situation.

8. Refund Process

8.1 Refund Requests

To request a refund, please contact us at [email protected] or call +441852163981. Please include the following information:

• Your name and contact information
• Date of purchase or service
• Description of the service purchased
• Reason for requesting a refund
• Proof of payment

8.2 Processing Time

We will acknowledge receipt of your refund request within 2 business days. Refund requests will be processed within 10 business days after approval. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

8.3 Refund Method

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. For example:

• Credit card payments will be refunded to the same credit card
• Bank transfers will be refunded to the originating bank account

9. Exceptions

Notwithstanding the above policies, no refunds will be provided in the following circumstances:

• Violations of our Terms and Conditions
• Fraudulent activity or misrepresentation of information
• Dissatisfaction due to factors outside our control
• After the specified refund periods have elapsed

10. Special Circumstances

We recognize that special circumstances may arise that are not covered by this policy. In such cases, please contact us to discuss your situation. We may, at our sole discretion, make exceptions to this policy on a case-by-case basis.

Any exceptions made will not constitute a waiver of this policy for future transactions or for other customers.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the modified policy.

We will notify customers of material changes to this policy via email or by prominently posting a notice on our website.

12. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.

For Australian consumers, our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

13. Contact Us

If you have any questions about this Refund Policy, please contact us at:

EcoSol Australia
8 Chelsea Drives West
Charlotte WA1 4PJ
Australia
Email: [email protected]
Phone: +441852163981